We have been made aware that many patients are having problems with medication deliveries when the prescriptions are requested to be sent to some online pharmacy services. Some pharmacies are not able to send out prescriptions that contain medications that are controlled drugs, including some pain killers and sleeping tablets. We have also been advised that patients are having to wait up to 2 weeks for their medication deliveries and are having great difficulty getting any assistance from the online pharmacy customer service agents.
Once the prescriptions are issued by our clinicians or dispensary team and are signed off electronically, the provision of the medication ceases to be our responsibility. Unfortunately we do not have dedicated contact details for these companies, and they frequently do not reply to our calls or emails. If you are having problems with your online supplier we would strongly suggest looking for an alternative or utilising the local pharmacies. Our dispensary team are exceedingly busy and receiving numerous calls daily concerning non-receipt of medications adds to that toll, which results in further delays.