Our receptionists are available from 8.30am to  12.30pm and 1.30pm to 6pm, Monday to Friday.

Please call 01354 695888 and select option 1 to speak to a member of our Reception team.

For Administrative queries (Referrals, Subject Access Requests, Medical Reports etc) please call 01354 695888 and select option 2

(please note the Administration team are unable to book appointments)

Our Advanced Nurse Practitioners can see and treat you for a whole variety of problems; you don’t have to see a doctor.

The only problems that they are unable to treat are the following;

•  Children under 2 years
•  Pregnancy related problems
•  Issuing sick notes over the phone

To access the ON-LINE facility you will need to visit the surgery to obtain your login and password details. The reception team will help you with this. When you have registered for the online service you will need to wait 24 hours for this registration to take effect.

You CANNOT register on behalf of someone else unless you have their written permission or the person is under the age of 16.

To book or cancel your appointment online, please use the link at the top of this page:

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Hospital Transport

To qualify for hospital transport, you must live at least three miles from the hospital and have no other means of getting to your appointment, i.e. own vehicle, family, friend, public or voluntary transport. If you suffer severe physical or mental problems, or are attending for treatment which has physical side effects, you may qualify for transport. 

If you think you qualify for transport, please contact the patient and carer line on 0345 603 8117. Lines are open 8am - 6.30pm, seven days a week.

As much advanced notice as possible is needed but bookings must be made at least 48 hours before your appointment. Patients are asked to be ready to travel TWO HOURS prior to their appointment time.

If your hospital appointment is cancelled for any reason, please call the above number as soon as possible in order for the service to use their vehicles and staff in the best way possible.

If you do not qualify for hospital transport it is possible you may be able to access one of the local Community Car Schemes.  You will normally be charged a nominal sum per mile to cover fuel costs etc. See the page on our Further Information menu below.

Medical assessments and reports for those listed above are non contractural private NHS work and therefore a charge will apply and may well be subject to VAT.

Please contact reception for more information.