Appointments

Configure Appointment Details

How do I get an appointment?

Our receptionists are available from 8.30am to  12.30pm and 1.30pm to 6pm, Monday to Friday.

 

From Monday 7th November 2022 will be transitioning to a triage first service. 

 This can be accessed above by clicking on AccuRx- Click here to complete 
 
So....
 
...What is a triage first service?
 
In a nut shell it means that instead of calling us, you will be asked to submit a medical issue request form online allowing us (a GP) to triage you to the most appropriate appointment/care.
 
To do this we ask you to complete an online form which asks you 5 simple questions similar to those that you are used to our Receptionists asking, and although the character count is limited on the form, please try to give as much specific and concise information as possible. 
 
...Where do I find the online form to submit a request?
 
 

By clicking on AccuRx (see above)

In addition to submitting a form relating to a medical issue you will also be able to ask us admin queries.

...What about if I don't have access to the internet?
 
You can call our fantastic Reception team and they will be able to work through the triage questions over the phone to submit a request on your behalf.
 
...How does my submission get processed?
 
Once received, our Receptionists will be supported by a GP to process the requests. This processing may be:
  • booking an on the day appointment
  • booking an appointment in the coming days
  • Redirection to a more appropriate service such as Dentist, Minor Injuries Unit, Minor Eye Conditions Service,  Sexual Health Clinic, etc.
...Why do you feel a triage first system will benefit us, the patients?
  • We hope that you will spend less time on the phone trying to get through to us
  • Any 'red flag' symptoms will be identified quicker.
  • You will be able to access prebookable appointments more easily for non urgent problems
 
....Why do you feel a triage first system will benefit the practice?
  • Receptionists will be more supported
  • More acute issues can be seen by our Advanced Nurse Practitioners, allowing GPs to deal with more complex cases
  • Better patient satisfaction
....Can I submit a request 24/7?
 
Yes and no... the Medical Issue function will be turned off once the appointment book is full but the ability to submit an Admin query will remain open.
 
Admin queries may take up to 3 working days to be processed so please be patient.
 
Please read the form and DO NOT submit a Medical Issue through the Admin Query form.
 
As we go live with this, please be patient and be kind. It is as new to us as it is you, and there undoubtedly will be teething problems no matter how much we prepare!

 FOR MORE FAQ CLICK HERE

NHS Health Check

Get your ‘midlife MOT’ with a free NHS Health Check

The programme aims to give people a once-over as they move into their middle years, helping spot signs early and providing peace of mind. It lets you take control of your health, and enjoy life for longer.

Give us a call to sign up!

What do NHS Health Checks protect against?

NHS Health Checks detect a range of different vascular and circulatory conditions. This includes Dementia, Heart Disease, High Blood Pressure, Strokes, Diabetes and Kidney Disease.

Who is eligible for NHS Health Checks?

NHS Health Checks are available for anyone who’s aged between 40 and 74 and isn’t already in touch with their GP about a pre-existing condition.

What does it involve?

The NHS Health Check is very straightforward, and it will only take 20-30 minutes.

It’s based on simple questions about age, lifestyle and family history, along with standard measurements of height, weight, urine content and glucose and cholesterol levels.

Extended Hours - Late Evening Surgeries

Monday and Thursday Late Evening Surgeries are provided as an additional service, to offer our patients appointments with a doctor outside normal working hours. These appointments are strictly pre-booked and from 6.30pm to 8.00pm, unless you have already booked an appointment, you should consider the surgery closed. Emergency care will continue to be provided by Hunts urgent Care

Advanced Nurse Practitioners

Our Advanced Nurse Practitioners can see and treat you for a whole variety of problems; you don’t have to see a doctor.

The only problems that they are unable to treat are the following;

  •  Children under 2 years
  •  Pregnancy related problems
  •  Issuing sick notes over the phone

 

Booking On-Line?

To access the ON-LINE facility you will need to visit the surgery to obtain your login and password details. The reception team will help you with this. When you have registered for the online service you will need to wait 24 hours for this registration to take effect.

You CANNOT register on behalf of someone else unless you have their written permission or the person is under the age of 16.

To book or cancel your appointment online, please use the link at the top of this page:

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

For routine home visits, please telephone reception before 10:30am.

Please view out Home Visit Policy by clicking here!

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Home Visit Policy.docx

Do You Need Help With Transport?

Hospital Transport

To qualify for hospital transport, you must live at least three miles from the hospital and have no other means of getting to your appointment, i.e. own vehicle, family, friend, public or voluntary transport. If you suffer severe physical or mental problems, or are attending for treatment which has physical side effects, you may qualify for transport. 

If you think you qualify for transport, please contact the patient and carer line on 0345 603 8117. Lines are open 8am - 6.30pm, seven days a week.

As much advanced notice as possible is needed but bookings must be made at least 48 hours before your appointment. Patients are asked to be ready to travel TWO HOURS prior to their appointment time.

If your hospital appointment is cancelled for any reason, please call the above number as soon as possible in order for the service to use their vehicles and staff in the best way possible.

If you do not qualify for hospital transport it is possible you may be able to access one of the local Community Car Schemes.  You will normally be charged a nominal sum per mile to cover fuel costs etc. See the page on our Further Information menu below.

Opening Times

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Driving/Insurance/Adoption/School/Firearms Licence Medicals and Reports

Medical assessments and reports for those listed above are non contractural private NHS work and therefore a charge will apply and may well be subject to VAT.

 

Please contact reception for more information.