Complaints and Comments

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Please complete the form within the Complaints and Comments Leaflet OR complete then form to the right to submit your complaint.

if you are submitting a complaint on behalf of someone else then please complete the third party complaint consent form.

Please email your complaint to CAPCCG.georgeclaresurgeryadmin@nhs.net or bring directly to the surgery.

Complaints and Comments Leaflet

Please find out Complaints and comments leaflet here

Complaints and Comments Leaflet.pdf

Third Party Complaint Consent form

Please find out third party complaint consent form here

Third Party Complaint Consent Form.pdf

Complaint Form

To submit a complaint please complete and return the form below in person or by email to CAPCCG.georgeclaresurgeryadmin@nhs.net

Complaints Form 2021.docx

Comments

Your comments and suggestions are important to us, please complete the form on the left to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.