Medication Delivery Services
We have been made aware that many patients are having problems with medication deliveries when the prescriptions are requested to be sent to some online pharmacy services. Some pharmacies are not able to send out prescriptions that contain medications that are controlled drugs, including some pain killers and sleeping tablets. We have also been advised that patients are having to wait up to 2 weeks for their medication deliveries and are having great difficulty getting any assistance from the online pharmacy customer service agents.
Once the prescriptions are issued by our clinicians or dispensary team and are signed off electronically, the provision of the medication ceases to be our responsibility. Unfortunately we do not have dedicated contact details for these companies, and they frequently do not reply to our calls or emails. If you are having problems with your online supplier we would strongly suggest looking for an alternative or utilising the local pharmacies. Our dispensary team are exceedingly busy and receiving numerous calls daily concerning non-receipt of medications adds to that toll, which results in further delays.
Secondary Care medication changes
Currently many appointments with our local hospitals are conducted over the phone, some of these may result in changes to current or the addition of new medication.
Online repeat prescription ordering via our clinical system. To access this facility please call us to obtain a log-in and password details. Once you have registered for the online service (at the surgery) you will need to wait 48 hours for this registration to take effect.
You CANNOT do it on behalf of someone else unless you have their written permission or the person is under the age of 16.
Use the link at top of this page to access the online system.
Requests can also be dropped into the prescription box or sent via the post with a self addressed envelope.
Please note we do not accept telephone or e-mail requests for repeat prescriptions, except in exceptional circumstances.
It’s important that you only order medication that you need, report to your GP and pharmacist that you are not taking some of your medication or not as compliant as you should be. Not taking medicines that are prescribed for you costs the NHS and taxpayers a lot of money, so please help to reduce unnecessary waste.
Please attend reception and go to the Dispensary Prescription collections desk between the hours of:
9am - 5.00pm
Need to speak to our Dispensing Team?
The Dispensing Team are available to take your calls between:
10am - 11am
3.30pm - 4.30pm
or email the Dispensing Team at
PLEASE NOTE: This email address is not for ordering of routine medication and you will be advised of this if any requests are received.
- order repeat prescriptions
- view your GP medical record
- book and cancel appointments at your GP surgery
- register for organ donation and change your donation preferences
- use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
- access 111 Online, for advice on self-care and whether urgent help is needed
Click here for further information
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.