Emergency Repeat prescriptions
Our Dispensary Team generally process prescriptions requests within 24hours after which your request is sent through to your nominated pharmacy, or dispensed by us. Sometimes there may be delays in this turnaround time which can include Bank Holidays, Staff leave or awaiting GP authorisation.
Whilst we encourage patients to submit repeat prescriptions requests in good time so you are never without yout medication, there may be a time when plans go awry and you need your medication urgently and we are closed.
Did you know your local pharmacy can help with this? They are able to issue up to 30 days worth of repeat prescription medication. Please click below for more information
Policy on Prescribing of Medicines that are Available for Purchase (Self-Care)
Cambridgeshire and Peterborough Integrated Care System does not support the routine prescribing of medication that is available to buy from pharmacies or supermarkets for children or adults.
To read the policy please click the link below:
Online repeat prescription ordering via our clinical system. To access this facility please call us to obtain a log-in and password details. Once you have registered for the online service (at the surgery) you will need to wait 48 hours for this registration to take effect.
You CANNOT do it on behalf of someone else unless you have their written permission or the person is under the age of 16.
Use the link at top of this page to access the online system.
Requests can also be dropped into the prescription box or sent via the post with a self addressed envelope.
Please note we do not accept telephone or e-mail requests for repeat prescriptions, except in exceptional circumstances.
It’s important that you only order medication that you need, report to your GP and pharmacist that you are not taking some of your medication or not as compliant as you should be. Not taking medicines that are prescribed for you costs the NHS and taxpayers a lot of money, so please help to reduce unnecessary waste.
Please attend reception and go to the Dispensary Prescription collections desk between the hours of:
9am - 5.00pm
Need to speak to our Dispensing Team?
The Dispensing Team are available to take your calls between:
10am - 11am
3.30pm - 4.30pm
or email the Dispensing Team at
PLEASE NOTE: This email address is not for ordering of routine medication and you will be advised of this if any requests are received.
Secondary Care medication changes
Currently many appointments with our local hospitals are conducted over the phone, some of these may result in changes to current or the addition of new medication.
- order repeat prescriptions
- view your GP medical record
- book and cancel appointments at your GP surgery
- register for organ donation and change your donation preferences
- use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
- access 111 Online, for advice on self-care and whether urgent help is needed
Click here for further information
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charges
NHS prescription charges from 1 April 2023
- From 1 April 2023, the prescription charge will increase to £9.65 for each medicine or appliance dispensed (30p increase).
- The cost of prescription pre-payment certificates (PPCs) will also be increased (£31.25 for 3-month and £111.60 for 12-month).
- The new HRT PPC will cost £19.30
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.