Covid-19 Advice and Support

Self-Isolation Note

If you or a member of your household has symptoms of COVID-19 and you have been advised to self-isolate then please use the NHS 111 Online service to access a self-isolation note for your emplyer. A link to this can be found below.

Prescription Collection and Shopping Support

For those patients that have been identified as 'High Risk' by NHS England and have therefore been advised to 'Shield' or self isolate for 12 weeks we understand that ordering and collecting prescriptions, along with being able to access food supplies can be a concern. Below is a list of local services offering support with this;

  • NHS App- download the NHS App to order your repeat prescriptions online.

  • FACT (shop and drop service) 01354 661234
  • Chatteris Community Car Scheme (collecting shopping and prescriptions) Chatteris 07944 814156   Wimblington 07563 782938   Doddington 07944 814156
  •  AAA Motorcycles (collecting prescriptions) 07384746025

Community pharmacies will deliver medication to those patients who are shielding as advised by NHS England there will be no charge for this.

Information for groups of people


Fenland Hub

Support for anyone who is self isolating 

01354 654321 - is open 9am to 4pm, Monday to Friday, and 9am to 12noon on Saturday


Older People

Age UK - Coronavirus information hub and practical ways you can help older people:




 British Sign Language  




Advice for Parents

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.

Some useful advice for parents caring for sick children at home can be found by clicking on the PDF below

 ICON: Babies cry: You can cope.


Support for Children and Young People

There are a wide range of services available to help support the emotional and mental wellbeing of our Children and Young People along with resources such as pictures, books and videos to support parents in explaining Covid-19 and the changes it has made to our lives.

We particuarly like Nurse Dotty Books; 

YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.

Information for safeguarding children, families and vulnerable adults

National Domestic Violence Helpline: 0808 2000 247

NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.

Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

The PDF below contains links to many more free suport services.


C19 CYP Mental Health Resources.pdf

Emotional and Mental Wellbeing Support for Adults

The outbreak of COVID-19 has had a huge impact on all of our lives, and therefore caused many stresses and anxieties. It is OK to feel like this, and there are many rescources and services out there offering support. We have tried to gather these together and many of which can be found below:


MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’.

SafeLives: Specific resources for domestic abuse and COVID. 

IRISi interventions: mindfulness/mindfulness-exercises-tips/



Free online CBT course:

Self referral

CPFT Psychological Wellbing Service 0300 300 0055 or  refer online at



Urgent Support

If you are experiencing a mental health crisis then please call NHS 111 and select option 2


Pets and Coronavirus

A dog can be great for companionship but during self isolation anxieties can arise if you are unable to supply them with the exercise they are used to.


Click here for some useful advice and guidance on walking someone elses dog during the outbreak of Covid-19.


Click here for some top tips on keeping you and your pets safe.