Covid-19 Advice and Support

How do I book a Covid-19 test?

You can only get a free NHS test if at least one of the following applies:

  • you have a high temperature
  • you have a new, continuous cough
  • you’ve lost your sense of smell or taste or it’s changed
  • you’ve been asked to by a local council
  • you’re taking part in a government pilot project

You can also get a test for someone you live with if they have symptoms.

If you’re going into hospital

  • You may need to get tested if you’re due to have surgery or a procedure.
  • The hospital will arrange this for you. Contact your hospital department if you have any questions. ‚Äč

Who cannot get a free test

You cannot get a free NHS test unless you have symptoms, have been asked to by your local council live in England and have been told to by your hospital, or are taking part in a government pilot project.

This applies even if:

  • you live with someone who has coronavirus
  • you’ve had close contact with someone who has coronavirus
  • you’ve come to the UK from a high risk country
  • you’re planning to leave the country
  • your employer or school has asked you to get a test

You can pay for a private test. Do not use this service.

When to get a test

  • If you have symptoms, get a test as soon as possible.
  • Book a visit to a test site to have the test today.
  • Test sites are open 7 days a week.
  • Order a home test kit if you cannot get to a test site


If you have other problems using the online service, call:

  • 119 if you’re in England, Wales or Northern Ireland

  • 0300 303 2713 if you’re in Scotland

Lines are open 7am to 11pm.

Avoid Valved Masks

Valved Masks are not fluid resistant and therefore do not offer adequate protection against COVID-19, please see the link to the guidance below point 10.0 for more information.

Patients attending the surgery for an appointment wearing valves masks will be asked to wear an fluid resistant FFP2 mask on top of their own mask so we can ensure the safety of our staff.

Updated information for Shielding patients

From 6 July, the clinically extremely vulnerable may, if they wish:

• meet in a group of up to 6 people outdoors, including people from different households, while maintaining strict social distancing;
• no longer observe social distancing with other members of their household; and
• in line with the wider guidance for single adult households (either an adult living alone or with dependent children under 18) in the general population, form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other's homes, including overnight, without needing to socially distance.

This is a small advisory change that brings those affected a step nearer others in their communities. However, all the other current shielding advice will remain unchanged at this time.

From 1 August, provided there are no significant increases in incidents, the guidance will be further relaxed. Specifically:

• People can go to work, if they cannot work from home, as long as the business is COVID-safe;
• children who are clinically extremely vulnerable can return to their education settings if they are eligible and in line with their peers. Where possible children should practise frequent hand washing and social distancing;
• people can go outside to buy food, to places of worship and for exercise but should maintain strict social distancing; and
• people should remain cautious as they are still at risk of severe illness if they catch Coronavirus, so the advice is to stay at home where possible and, if they do go out, follow strict social distancing.

Help in the fight against COVID-19

Has your doctor or nurse said you are likely to have a
COVID-19 infection?

Do you have?

  • A continuous new or worsening
  • High Temperature
  • Have had these symptoms for less than 15 days?
  • Are you aged 65 and above?

Or aged 50 to 64 with any of these illnesses?

  • High blood pressure and/ or
    heart disease
  • Asthma or lung disease
  • Weakened immune system due
    to serious illness or medication
    (e.g. chemotherapy).
  • Diabetes not treated with
  • Stroke or neurological problems
  • Liver disease

Then you could be eligible to join the PRINCIPLE
trial and help the fight against COVID-19.



Self-Isolation Note

If you or a member of your household has symptoms of COVID-19 and you have been advised to self-isolate then please use the NHS 111 Online service to access a self-isolation note for your emplyer. A link to this can be found below.

Prescription Collection and Shopping Support

For those patients that have been identified as 'High Risk' by NHS England and have therefore been advised to 'Shield' or self isolate for 12 weeks we understand that ordering and collecting prescriptions, along with being able to access food supplies can be a concern. Below is a list of local services offering support with this;

  • NHS App- download the NHS App to order your repeat prescriptions online.

  • FACT (shop and drop service) 01354 661234
  • Chatteris Community Car Scheme (collecting shopping and prescriptions) Chatteris 07944 814156   Wimblington 07563 782938   Doddington 07944 814156
  •  AAA Motorcycles (collecting prescriptions) 07384746025

Community pharmacies will deliver medication to those patients who are shielding as advised by NHS England there will be no charge for this.

Information for groups of people


Fenland Hub

Support for anyone who is self isolating 

01354 654321 - is open 9am to 4pm, Monday to Friday, and 9am to 12noon on Saturday


Older People

Age UK - Coronavirus information hub and practical ways you can help older people:




 British Sign Language  




Advice for Parents

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.

Some useful advice for parents caring for sick children at home can be found by clicking on the PDF below

 ICON: Babies cry: You can cope.


Support for Children and Young People

There are a wide range of services available to help support the emotional and mental wellbeing of our Children and Young People along with resources such as pictures, books and videos to support parents in explaining Covid-19 and the changes it has made to our lives.

We particuarly like Nurse Dotty Books; 

YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.

Information for safeguarding children, families and vulnerable adults

National Domestic Violence Helpline: 0808 2000 247

NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.

Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

The PDF below contains links to many more free suport services.


C19 CYP Mental Health Resources.pdf

Emotional and Mental Wellbeing Support for Adults

The outbreak of COVID-19 has had a huge impact on all of our lives, and therefore caused many stresses and anxieties. It is OK to feel like this, and there are many rescources and services out there offering support. We have tried to gather these together and many of which can be found below:


MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’.

SafeLives: Specific resources for domestic abuse and COVID. 

IRISi interventions: mindfulness/mindfulness-exercises-tips/



Free online CBT course:

Self referral

CPFT Psychological Wellbing Service 0300 300 0055 or  refer online at



Urgent Support

If you are experiencing a mental health crisis then please call NHS 111 and select option 2


Pets and Coronavirus

A dog can be great for companionship but during self isolation anxieties can arise if you are unable to supply them with the exercise they are used to.


Click here for some useful advice and guidance on walking someone elses dog during the outbreak of Covid-19.


Click here for some top tips on keeping you and your pets safe.